Don’t risk losing your expertise
Mitigation, simply refers to risk management. Hera Evolution’s team of experts will allow you to mitigate the risk of losing your internal mainframe expertise.

Our service
In today’s context in which large companies are faced with a shortage of qualified resources, Hera Evolution offers its customers the option of managing the risk created by a significant lack of expertise on the market. We put at your disposal seasoned experts who can address your needs and can act as an insurance policy by offering their services to you upon request. Our services are provided according to our remote support model.  They are available through a 24/7 service, 365 days a year. Our team can take charge of the operational systems support and  the development support.
It is becoming more and more difficult to train the next generation of mainframe personnel.  To address this need we also offer a mentoring and coaching services to all large companies who run IDMS, DB2, IMS, CICS, or MQ Series.  Feel free to consult the 'Mentoring and training' section of our website to learn more.

How this benefits you
In doing business with Hera Evolution, our customers not only have guaranteed access to broad expertise, but they find peace of mind since we put at their disposal a team of experts, as opposed to a single professional. As a whole, what we are offering is the possibility to mitigate your risks. Take for example a situation in which you have to rely on a single professional within your company to manage your systems. What will you do in case of sickness or retirement? By doing business with Hera Evolution, you are less likely to lose your expertise from one day to the next and you will be able to benefit from our additional know-how provided by some of the best experts in this field.

An example of service rendered
One of the largest retail sales companies in Canada is relying on the experts at Hera Evolution for the maintenance of all CA IDMS  environments, with a 24/7 service, 365 days a year.

The problems are either reported by customer personnel or automatically and are assigned according to the Service Level Agreement (SLA) established with this customer.

Moreover, the Hera Evolution support team manages all of the customer’s CA IDMS environment updates according to the support policies of this CA Technology customer. This is done for development and production central versions (CVs).
We are also responsible for monitoring database integrity, performance and availability and we take the necessary steps to ensure the optimal operability of these IDMS environments.
As a result, Hera Evolution is the expert team to which this client calls on to maintain all CA IDMS environments. We cover the role of CA IDMS database administrators and data center automation (DCAs) experts for CA IDMS and all related software installed at client’s site. We also support the CA IDMS  development group.

All the activities that we offer to this customer are done throughout our remote support facilities. 
Feel free to visit the other sections of our website to learn more on our services and our areas of expertise.